If you’ve already followed our guide for signing up for G Suite, then you already have an account created with Google, and now need to tell the world that you’re now accepting emails at this new location.

Detailed instructions
for setup below

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If You’re Coming from Another Provider

If you already have email setup with an another provider, you need to be a little more careful than if you’re setting email up for the first time. It’s unlikely that you’ll have any downtime that would cause you to lose emails, but you still might want to make the transition during a slow period for your business. If your company is usually active during the week, then this is a good weekend project.

Also, do not cancel your old account until 48 hours after you see new emails being sent to G Suite. During this window it’s still possible that some people sending you emails may get routed to your old email provider. If you cancel that old account, those emails may be lost forever.

How to Point Your Domain Name

The process here won’t take a lot of time, but as noted above, it may take 24-48 hours to complete. Or it may happen almost immediately. It all depends on how your domain is currently configured from your provider.

Steps Involved

  1. Login to the Google Admin Dashboard to get your configuration options: 10 minutes
  2. Login to your DNS provider and update records: 20 minutes
  3. Wait anywhere from a few minutes to 48 hours

What You’ll Need

  • Access to your Google Admin Dashboard
  • Access to the place hosting your domain name. This is usually the company you purchased the domain name from, but could possibly be another provider.

Step By Step Process

There are two parts to this. First we need to login to G Suite so we know what to set. The domain updates we’ll be making are called your MX Records and they determine where email is routed for your domain.

Determining the Correct MX Records

Go to admin.google.com and click on the “Apps” icon

Click the icon on the top titled “Apps”

Next, click on first tile titled G Suite. This is the list of core G Suite applications.

Click first tile titled “G Suite”

This screen has application settings that can be applied globally for all users in your organization. Here we want to click Gmail to get to setting specific to our email configuration.

Click on “Gmail”

From this screen, you want the top option User Settings, which has some advanced options.

Click on “User Settings”

Now we’ve reached the screen we were trying to reach. Here you’ll see a section called MX Records. We’re not going to change anything in this page, but it was necessary to get here so that we can copy reference those items.

Note the MX Records listed on this page

Updating Your Domain

Now that we know the settings Google wants us to set, we need to make the updates to our domain. This part will vary based on who you bought your domain name from. Here I’ll show what the screen looks like at my provider, name.com. Most providers are very similar, but you may need to click around their online interface to find something titled DNS Management, DNS Records or similar. If you’re having trouble with this, let us do it for you.

  1. Login to the website where you bought your domain name.
  2. Look for a section titled DNS Records.
  3. One at a time, select MX record and type in the box each value from the Google Dashboard.
  4. When done, if there is an option to Save, be sure to click taht button.
Fill in MX Records referenced from the Google Admin dashboard

Remember in the screenshot above that your values will be different - you need to take the values as you see them in Google.

When this process is complete, new emails should start trickling into your new G Suite email. At the end of 48 hours all emails should be going to this account.

Next you may want to migrate your old emails to your new G Suite account.

Michael Cox

I help companies navigate the world of modern application development and technology.


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